Quantcast The Skinny on Five Star and Five Diamond Hotel Ratings | Five Star Alliance

The Skinny on Five Star and Five Diamond Hotel Ratings

November 11, 2008 By:Mary Winston Nicklin

St. Regis Hotel San FranciscoEver wondered how certain hotels bag five stars (or five AAA diamonds)? What it takes to be the very best in hospitality? (AAA will be announcing its 2009 five diamond winners on Friday and we're waiting with bated breath.) The Richmond Times-Dispatch breaks it down for us. Selection criteria varies for Mobil and AAA:

Mobil inspections

The Mobil Travel Guide evaluation for fourand five-star rankings for lodging is based on a three-day, two-night stay. The incognito inspector considers: Reservations, Arrival, Departure, Communications (PBX operator), Room service for dinner, Breakfast service in restaurant, Bar or lounge service, Daily housekeeping, Housekeeping request and turndown service, Laundry service, Business center (if applicable), Guest services/concierge (by phone and in-person), Guest room conditions, Public area conditions, Fitness room (if applicable), Pool/beach service (if applicable)

Rating hotels by AAA

AAA evaluates up to 300 elements related to physical attributes and as many as 300 that relate to customer service. Some elements included in a five-diamond rating:

-The hotel must have elegant style with luxurious, unique and artistic appointments.

-An elegant and extensive variety of landscaping with meticulous attention to detail in placement and care.

-Exercise room must have 10 or more pieces of state-of-the-art equipment with a luxurious health-club environment.

-Guest rooms must be elegant in style with luxurious, unique and artistic appointments.

-Bedding must include 300-thread count and higher bed linens of Egyptian cotton, satin, silk or a similar fabric.

-Rooms must have two robes and two pairs of slippers.

-Rooms must have an in-room comfort menu providing exercise, spa, butler or other personalized service.

-Reservationist provides a warm and sincere thank you to the guest for calling.

-Room service is available 24/7.

-Room service is delivered within five minutes of the time promised.

Pictured at right: The St. Regis Hotel San Francisco, awarded five Michelin stars for 2008.


Related Hotels

Castle Hotel and Spa

Tarrytown, United States

Situated on sprawling hilltop acres overlooking the Hudson River, the main tower of Castle Hotel & Spa forms the highest point in Westchester County. Castle Hotel & Spa is a medieval-style structure that was meticulously... more >>

Style:
Classic Luxury
Rating:

CopperWynd Resort and Club

Fountain Hills, United States

CopperWynd Resort and Club, a boutique Arizona resort property is nestled high on a mountain ridge above Scottsdale, Arizona offering breathtaking views of the Arizona Sonoran Desert and mountain vistas. The enchanting... more >>

Style:
Classic Luxury
Rating:

Rusty Parrot Lodge And Spa

Jackson, United States

The Rusty Parrot Lodge and Spa offers the finest in Jackson Hole lodging. Our attentive, courteous staff is ready to help you make the most of the luxurious amenities that await at the Lodge, including the acclaimed Wild Sage... more >>

Style:
Classic Luxury
Rating:

Opus Hotel Vancouver

Vancouver, Canada

More than somewhere to stay, OPUS Vancouver is somewhere to be. With striking design, personality plus, and a fabulous location in the heart of hip Yaletown in downtown Vancouver, the boutique hotel appeals to savvy travelers who... more >>

Style:
Classic Luxury
Rating:

Wentworth Mansion

Charleston, United States

Welcome to the Wentworth Mansion. To step through the doors is to step into a world of refinement where the work of artisans encompasses you, and unlocks the secrets of a long time past, a gentler time, when refinement and grace... more >>

Style:
Boutique/Design
Rating: