An Interview with the General Manager: Tony McHale of Keswick Hall
Five Star Alliance: How did you come to be General Manager of the hotel?
Five Star Alliance: Tell us what you feel is the most distinctive or unique feature of your hotel? What best describes the personality of the hotel?
Tony McHale: Keswick is like a country home. It is intimate and charming with gracious service and hospitality, in a breath taking setting, on a private 600 acre Estate.
Five Star Alliance: What is the best thing about the hotel's location? What is your favorite thing to do in the surrounding area?
Tony McHale: Private, yet just 15 minutes from downtown Charlottesville. Curl up with a book in front of one of the six fireplaces, or enjoy golf on our private Arnold Palmer Championship Golf course. Hot air ballooning, shooting, riding, fishing or biking are one of many pursuits.
Five Star Alliance: Can you share the names of any famous guests who have stayed at Keswick Hall, or perhaps regulars that return on a periodic basis?
Tony McHale: Mic Jagger, James Brown, Michael J. Fox, Sissy Spacek, Morgan Freeman, Robert Duvall, Anthony Hopkins, Julianne Moore, and Paul Newman to name a few.
Five Star Alliance: Which do you consider to be the best rooms in the house? Not just the suites, but also any particular standard rooms that have great views or unusual advantages?
Tony McHale: Balcony State Rooms 9 and 27: Both are corner rooms located on the 2nd floor. They have private balconies and exquisite views overlooking the Arnold Palmer Golf Course. They are requested time and time again by our regular guests.
Five Star Alliance: If you were checking into a standard room at the hotel, which one would you request?
Tony McHale: A favorite Signature Room (standard) would be # 10. It has a full size balcony overlooking the Horizon Edge Pool and Arnold Palmer Golf Course.
Five Star Alliance: Who are your customers and where do they come from?
Tony McHale: Strongest markets are New York and Washington, though people travel from all over including Europe.
Five Star Alliance: If you were considering staying at the hotel as a guest, what would you want to know about the hotel before checking in?
Tony McHale: Check-in/out times, dining options (both on and off property), recreational activities, things to do in the area: shopping, wineries, etc, parking fee, and safety deposit box.
Five Star Alliance: Other than your own, can you share your choices of two or three of what you consider to be the greatest hotels in the world? And why you think they are special?
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