Five Star Alliance
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Reservation Tips/FAQ

Benefits of Reserving with Five Star Alliance
- We offer the best rates at 100% luxury hotels.
- You may easily change or cancel your reservation based on the hotel and rate policy.
- Our priorities are world-class service, and your complete satisfaction.

How often does availability change?
Are reservations confirmed immediately?
Will I receive a confirmation email?
What is the hotel child policy?
How many people may I have in my room?
When will I need to pay for the reservation?
Why do I need to provide a credit card to make my reservation?
What is the cancellation policy?
How may I change my reservation after it's made?
Are reservations secure?
May I make my reservation by phone?
Am I eligible for all of the rates available on your site?
How do I make a reservation for 2 or more rooms?

How often does availability change?
Rates and availability changes minute-by-minute. We recommend that you reserve now for immediate confirmation. In most cases, you will be able to change or cancel your reservation without penalty, though some rates do require a deposit. Be sure to read the Rate Terms carefully.

Are reservations confirmed immediately?
Yes. We only offer rates that are confirmed as available. Reservations are confirmed immediately with the hotel.

Will I receive a confirmation email?
Yes. Immediately after making your reservation, you will be sent an email which will include your hotel confirmation number. If you do not receive your confirmation email, please check your Bulk/Spam folder.

What is the hotel child policy?
Child policies vary by hotel. Many hotels are able to provide a rollaway bed or crib, though there may be an extra fee. Such fees will not be included in the quoted rate. Our advice is to first make your reservation. Our agents will then be able to more effectively assist you with details regarding your children.

How many people may I have in my room?
Reservations made on our site are for the industry-standard double occupancy. Additional room occupants may require an addition charge, depending on the hotel.

When will I need to pay for the reservation?
In most cases, you will only be charged for your reservation at check out. Certain rates at certain hotels require a deposit. Deposit details will be included in the Rate Terms. Many of our hotels will offer lower rates on a pre-paid, non-refundable basis as well. These rates are clearly marked with full terms and details.

Why do I need to provide a credit card to make my reservation?
A credit card is required by the hotel to confirm your reservation. You will not be charged until check out, unless your rate requires a deposit or is pre-paid. Please read the Rate Terms carefully to determine if a deposit is required.

What is the cancellation policy?
Cancellation policies vary by hotel, and will be outlined in the Rate Terms. Please read the terms carefully.

How may I change my reservation after it's made?
It is easy to change your reservation after it is made. You may contact us 24 hours a day, 7 days a week, by phone or by email. Our contact information is available on our web site, and in your confirmation email. Many reservations may be changed or cancelled without additional fees, however each hotel sets their own policies. Please read the Rate Terms carefully when booking.

Are reservations secure?
Yes. Our most important priorities are your privacy, security and satifsaction. Our web site is secured with industry-leading encryption from Verisign. Rest assured that reservations made online are completely secure and safe. Additionally, our strict privacy policy is certified by the industry-leading TRUSTe organization.

May I make my reservation by phone?
Certainly. Our agents are standing by to handle your reservation by phone, 24 hours a day, 7 days a week. You may reach us at 1-888-578-2711 (toll-free, domestic), or +1-703-836-0692 (international).

Am I eligible for all of the rates available on your site?
We offer lots of different room and rate types for guests to choose from. Because we want to offer you the best option for your stay, we give you the full list of available rooms and rates. Some of these rates are restricted - either to employees of the government with authorized IDs, or AAA members who must show their membership cards at check-in, as well as rates specific to different types of credit cards, or even employees of specific large companies. If restrictions apply to any of the rates we offer, that will be clearly spelled out in the description and terms prior to making your reservation. However, there will also always be rates available to the general public and bookable by anyone visiting our site - these include HotRates (which have cancellation fees attached to them), Best Available Rates, and most of the packages. Please check details carefully, the information will be clearly available prior to booking. 

How do I make a reservation for 2 or more rooms?
To make reservations at a hotel for two or more rooms, simply book one reservation at a time, adding any detail regarding the bookings to the "Special Requests" box of our booking form. As you complete a booking you will see a question asking if you wish to book another room and a link that will take you back to the same hotel detail to complete 1 or more additional bookings. Note: Please use a different guest name for each reservation. For more than five rooms per night, please see our special link to book "5+ rooms" in the availability box. 
 
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