Four Seasons L.A. Launches ICE Technology, and It's Changing the Way We Stay

October 21, 2011 By:Oksana Balytsky

The Four Seasons Hotel Los Angeles is the first Four Seasons to embrace ICE technology to digitally connect every room to all parts of the hotel. Before we dive into what that means for travelers, let’s explore what this Four Seasons has to offer. The Four Season Hotel L.A. has a tropically landscaped rooftop pool, Jacuzzi, and a pool grill, allowing you to indulge in seasonal specialties in full relaxation mode. Aside from rooftop fun, the Four Seasons L.A. also has a full-service spa where you can unwind in the steam sauna or pamper yourself with various spa treatments. After a day of exploring Hollywood and Rodeo Drive, enjoy a leisurely dinner at the award winning Gardens Restaurant.

With the launch of ICE Technology, all of the amenities available to guests remain the same, but the way you can access and utilize those amenities will change. All of the guestrooms and suites will have iPad2 devices, permitting guests to customize their stay with the push of a few buttons. Guests will be able to make restaurant reservations, order in-room dining, research nearby attractions, call valet parking, coordinate airport transportation, make beauty and spa appointments, make specific housekeeping requests, research transportation options, schedule wake up calls, check out of the hotel, and much more. Is this technology essentially eliminating the need for face-to-face customer service? Not necessarily. According to Mehdi Eftekari, the General Manger at the Four Seasons Los Angeles, “most of our guests travel with a smartphone, tablet, or both, so it made sense to provide access to the hotel’s services through the same intuitive touch interface.” How are guests reacting to this new technology? Mehdi Eftekari reports that “guests are very impressed. The interface is so intuitive and easy to use, they feel right at home.” What do you think about this new development? Check into the Four Seasons Hotel Los Angeles to experience it for yourself.

We encourage you to check out the article about ICE technology by Melanie Nayer here.


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