An Interview with the General Manager: Marco Novella of Hotel Gritti Palace
Five Star Alliance: How did you come to be General Manager of the hotel?
Marco Novella: After a 4 year experience including being involved in the re-opening of the St. Regis Grand Hotel in Rome.
Five Star Alliance: What best describes the personality of the Hotel Gritti Palace?
Marco Novella: A residential Palace with a true Venetian feeling to it.
Five Star Alliance: Tell us what you feel is the most distinctive or unique feature of your hotel?
Marco Novella: The history of its 16th century building and its fine art collection. The hotel’s superb location on the Grand Canal and its beautiful views from the hotel terrace.
Five Star Alliance: Can you share the names of any famous guests who have stayed in the hotel, or perhaps regulars that return on a periodic basis?
Marco Novella: During the opening week of the last three editions of Venice’s Biennale of Art exhibition, Christie's has invited its most important guests to our hotel ballroom for a preview of its most prestigious auction of the year. Hotel Gritti Palace's terrace is the most sought after place to be, to see and be seen both during this prestigious event and during the Venice Film Festival in September.
Five Star Alliance: Which do you consider to be the best rooms in the house? Not just the suites, but also any particular standard rooms that have great views or unusual advantages?
Marco Novella: Our guests’ favorite rooms are those with the incomparable views of the Grand Canal and the S.M della Salute Church.
Five Star Alliance: Can you mention any interesting miscellaneous trivia regarding the hotel? Perhaps a bit of history? Any special events that have taken place on property?
Marco Novella: From the time it was built, the Gritti Palace has been the residence of Doge Andrea Gritti’s family, and of many noble Venetian families and prominent authorities.
Five Star Alliance: If you were considering staying at the hotel as a guest, what would you want to know about the hotel before checking in?
Marco Novella: That the hotel fully reflects the atmosphere of the city which I am visiting and that the size of the hotel would make me feel more like I am a guest in a private home (or Palace) rather than in a hotel.
Five Star Alliance: Who are your customers and where do they come from?
Marco Novella: Our guests come from all over the world, in particulare from Europe, USA, Middle East, India and China.
Five Star Alliance: What is the best thing about the hotel's location? What is your favorite thing to do in the surrounding area?
Marco Novella: Hotel Gritti Palace faces onto the waters of the Grand Canal, with breathtaking views to S.M. della Salute Church. It is in a very peaceful corner of Venice, with some of the best shopping in the city just a few steps away. Walking in the area is interesting because of the many historical attractions, the numerous museums, and the beautiful views of the Grand Canal from the Accademia Bridge. It is a very safe area.
Five Star Alliance: What is the hardest part about being General Manager? If you could change one thing about the hotel, what would that be?
Marco Novella: I am very satisfied with the associates of Hotel Gritti Palace and its guests are among the best I have encountered in my professional life.
Five Star Alliance: Other than your own, can you share your choices of two or three of what you consider to be the greatest hotels in the world? And why you think they are special?
Marco Novella: The St. Regis Grand Hotel in Rome is special because of its history and of its present state. It was created by the legendary hotelier Cesar Ritz. Today, after its refurbishment completed in 2000, it offers an extremely high level of service and an excellent sense of hospitality.
Five Star Alliance: Anything else you would like our readers to know about your property?
Marco Novella: Hotel Gritti Palace is the most sought after hotel for art collectors during the Biennale. Its terrace is the best place in Venice for enjoying a tasteful Venetian meal or a cocktail. It is an excellent place for socializing and encountering interesting people.
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