Quantcast What is a 5-Star Hotel?

What is a 5-Star Hotel?


5-star hotel meaning

Five-star hotels are properties that offer their guests the highest levels of luxury through personalized services, a vast range of amenities, and sophisticated accommodations. Though there is no standard rating system for hotels, properties earn five-star distinction by providing guests experiences that meet or exceed even the highest of expectations for comfort, décor, and luxury. 

5 Star Hotel Criteria

Though a luxury hotel may share many five-star hotel characteristics, a true five-star hotel should satisfy all these criteria:

5-Star Service

Five-star hotel employees should be polite, attentive, discreet, and can anticipate guests’ needs. All-in-all, consistently flawless excellence is the expectation. 

  • A high staff-to-room ratio—ideally above 2.5
  • Multilingual staff
  • 24-hour reception, room service, valet parking, butler, doorman
  • Standalone concierge staff available at least 16 hours a day
  • Nightly turndown 
  • Daily housekeeping that is also available upon request at any time
  • Laundry, ironing, dry cleaning, and shoe polishing
  • Guest elevators separate from staff elevators.
  • Luggage storage in which bags are out of guest view
  • Fine dining restaurant(s) and a standalone lounge and/or bar
  • Transfers and executive or house car
  • Childcare

5-Star In-Room Amenities

  • Electric safe
  • Laundry bags
  • Full-length mirror with lighting
  • Flat-screen TV with international programming
  • Stocked mini bar
  • Selection of daily newspapers
  • Wifi
  • At least four types of spa treatments 

5-Star Comfort

  • Guest rooms must be plush and inviting—especially the bed. Ideally, there is a memory foam bed with high thread count sheets. 
  • Pillow menu
  • Blackout shades
  • Bathrobes, slippers, luxury toiletries, and large fluffy towels
  • Poolside daybeds, umbrellas, lotions, ice water, attendants, and food and beverage service

5-star luxury hotel meaning

As more hotels aspire to five-star quality, we expect to see the very best hotels advance the standards of luxury. Here is what will be coming to five-star hotels very soon. 

  • Communication with hotel staff via text
  • Remote access to room lighting, climate, and “do not disturb” 
  • Additional outlets for personal electronics, especially for USB plugs
  • Upgraded coffee machines
  • Smart TV features with access to streaming services
  • Bluetooth-enabled door locks

Who awards hotels 5 stars? 

There is no universal standard for hotel ratings. 

Terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, not hotel standards.

In North America, AAA rates hotels from 1 to 5 diamonds. The Forbes (Mobil) Travel Guideonly ranks 4- and 5-star hotels. 

In Europe, the Hotelstars Union has standard hotel star ratings applicable to properties for more than 15 countries. Switzerland uses hotelleriesuisse which confirms a certain level of quality service, infrastructure, and equipment. The UK uses the Automobile Association's (AA) 1-to-5 star ratings.

Many other nations have laws to define hotel rating criteria.

In New Zealand, Qualmark, part of Tourism New Zealand, grades hotels from 1 to 5 stars.

In Australia, theAuto Clubs (NRMA, RACV, RACQ, RAC, RAA and RACT) have awarded hotels star ratings that incorporate guest feedback. The ratings are now managed by the Australian Tourism Industry Council (ATIC).

In the Philippines, the Department of Tourism maintains hotel rating standards with a system that grades properties between 1 and 5 stars.

The Tourism Grading Council of South Africa (TGCSA) grades hotels based on strict criteria and conditions in six categories.

India's classifications are handled by the Ministry of Tourism's Hotel and Restaurant Association Classification Committee (HRACC). The categories are 1 to 5 Stars and 5 Star Deluxe as well as categories for heritage: Heritage Grand, Heritage Classic, and Heritage Basic.

While it might be great for marketing, there are no 7-star or 6-star hotels

In addition to meeting the criteria above, Five Star Alliance hotels must maintain a high degree of satisfaction from guests across review sites and via feedback provided directly to us.

Click here to explore all of our five-star hotels >>