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Your Questions Answered: How to Change the Dates of My Reservation
August 21, 2012By: Oksana Balytsky

We at Five Star Alliance work tirelessly to ensure we bring you the best luxury hotels selection and information regarding amenities, location, and highlights so you are confident that the hotel you choose will exceed your expectations and serve your needs. Sometimes, however, you are left with a few questions that go unanswered, and that’s why we’re here. Be sure to explore our new blog series ‘Your Questions Answered’ to find answers to real questions submitted to us by our clients regarding traveling with kids, pets, the best beach hotels, and much more.

Question: We currently have a reservation for September 4th – 7th at the Four Seasons Florence, but need to check in a day earlier. How can I change the dates of my reservation?

Answer: We work within hotel systems where all modifications are accomplished through the process of re-bookingfor new dates and cancelling the existing reservation. We can either cancel your current reservation and make a new reservation, or simply make a new reservation for that new day (September 3rd – 4th) and request that you stay in the same room for the entirety of your stay. If the hotel is showing availability for September 3rd – 7th, and you are not within penalty period and can cancel your current reservation without any fees, then we can simply cancel your current reservation and make a new one. If the rate has gone up or if the hotel is no longer showing availability for September 3rd – 7th, but it does have availability for September 3rd – 4th, we can make a new reservation for the same room type of your current reservation and request that you stay in the same room for the entirety of your stay through the hotel. This request cannot be guaranteed but the hotel would do its best to honor this type of request. You can cancel and rebook your reservation online or over the phone, whatever is most convenient for you. Please be advised that the rates, availability, as well as the extra person charges are subject to change depending on the hotel’s policies.

Image of the Four Seasons Hotel Florence