LUXURY HOTEL INSIDER
August 21, 2012
By: Oksana Balytsky
We at Five Star Alliance work tirelessly to ensure we bring you the best luxury hotels selection and information regarding amenities, location, and highlights so you are confident that the hotel you choose will exceed your expectations and serve your needs. Sometimes, however, you are left with a few questions that go unanswered, and that’s why we’re here. Be sure to explore our new blog series ‘Your Questions Answered’ to find answers to real questions submitted to us by our clients regarding traveling with kids, pets, the best beach hotels, and much more.
Question: We currently have a reservation for September 4th – 7th at the Four Seasons Florence, but need to check in a day earlier. How can I change the dates of my reservation?
Answer: We work within hotel systems where all modifications are accomplished through the process of re-bookingfor new dates and cancelling the existing reservation. We can either cancel your current reservation and make a new reservation, or simply make a new reservation for that new day (September 3rd – 4th) and request that you stay in the same room for the entirety of your stay. If the hotel is showing availability for September 3rd – 7th, and you are not within penalty period and can cancel your current reservation without any fees, then we can simply cancel your current reservation and make a new one. If the rate has gone up or if the hotel is no longer showing availability for September 3rd – 7th, but it does have availability for September 3rd – 4th, we can make a new reservation for the same room type of your current reservation and request that you stay in the same room for the entirety of your stay through the hotel. This request cannot be guaranteed but the hotel would do its best to honor this type of request. You can cancel and rebook your reservation online or over the phone, whatever is most convenient for you. Please be advised that the rates, availability, as well as the extra person charges are subject to change depending on the hotel’s policies.
Image of the Four Seasons Hotel Florence
By: Oksana Balytsky
June 26, 2012
By: Christopher Roney
It wasn't long ago that we wrote about the Observatory Hotel and lauded its prime location, by the Observatory Park and not far from the Sydney Opera House, and great service and amenities. Current owners Orient Express are saying goodbye to the property while they finalize the sale of the property and transitioning the hotel to Langham Hospitality Group, owners of great hotels like the Langham London and closer by Langham Melbourne. The transaction is expected to close on August 8th. A continued relationship with Orient Express just wasn't in the stars for Observatory, but guests have no reason to worry that the transition should disrupt their upcoming stays. If anything, with new ownership comes the desire to make a great first impression, and I wouldn't be surprised to see Langham plan a few things for their newest acquisition. We'll have to keep our telescopes trained on the Observatory Hotel for any sign of a new vision for the hotel's future.
June 19, 2012
By: Christopher Roney
KSL Resorts have made a couple of new additions to their collection in 2012, and a change in ownership is always an exciting time for guests of a hotel. New ownership means a new philosophy, and often most importantly, an infusion of investment that allows for extensive renovations. KSL has taken over the iconic Grove Park Inn in Asheville, NC, and invested in renovating the Hotel del Coronado in San Diego, CA.
The Grove Park Inn is a huge attraction for locals and travelers alike, a perfect getaway for a weekend of relaxation for anyone on the East Coast or even just visiting the area. Its spa is top-notch, and it has a real down-home authentic feel to both the rooms and the hospitality. We're excited to see what KSL is doing with their newest addition.
While the Grove Park Inn epitomizes southern luxury, Hotel del Coronado has its feet firmly planted in west coast culture. The 368 have also been completely redesigned and purposed for rejuvenation. The resort itself rests on Coronado Island, sunning itself on the picturesque California beaches. With a distinctly Victorian atmosphere coupled with California's standard of relaxation, its no wonder that the Travel Channel has rated it the number one wedding destination in America. The Hotel Del Coronado is already a great resort, and we're looking forward to trying out the redesigned rooms.