LUXURY HOTEL INSIDER
The Luxury Hotel Insider
: Exclusive luxury hotel deals, features and special rates from the luxury hotel experts at Five Star Alliance.
Named one of Tripbase's Best Luxury Travel Blogs for 2011
, below are Five Star Alliance's newest articles featuring exclusive information on luxury hotels worldwide including special offers and deals at the world's best hotels.
Are you tired of skiing/snowboarding down your town’s proclaimed black diamonds and looking for a real mountain this winter? Then explore our list of the best ski resorts and get ready for not only some of the most incredible slopes and breath-taking views, but also luxurious accommodations that will revitalize your adventurous spirit, leaving you ready to fly down the mountain and do it all again the next day!
Consider checking into the Inn at Lost Creek in Telluride, Colorado, one of the most unique and personal luxury resorts. We truly believe that you’ve never stayed at a place this charming and genuine. The Inn at Lost Creek is located in the Mountain Village, and it provides access to some of the most beautiful mountains. This resort offers fully equipped suites and provides all the comforts of home such as a balcony, kitchen, fireplace, in-suite laundry, jetted tub, and steam shower. Aside from these comforts, guests have the opportunity to unwind and relax in two roof top hot tubs and indulge at the Inn’s Southwest inspired restaurant and bar. And with only 32 rooms, this small, luxurious hotel has some of the best folks on staff who are truly dedicated and delighted to ensure you have a magnificent stay. From finishing your laundy to pre-stocking your fridge with groceries, they happily do it all. With ski season fast approaching, make your reservation today and be well on your way to an incredible ski resort!
Sometimes hotel news is awesome. HotelChatter reports that a guest of the Hotel Monaco Portland wrote to jokingly request a “a bed full of puppies” and “a bathtub full of Reese’s Pieces” two weeks before his stay. On top of this, he wished to be treated like a man “just acquitted of quintuple homicide charges.” Two weeks later he had completely forgotten, but arrived to discover a bowl of reese’s pieces atop his dresser and a hand-written note congratulating him for exonerating himself. The Kimpton concierge wrote, "there weren't any spare puppies, but this kitten looked lonely and needed some love. We've been calling him "Whiskers," and even threw in a $10 coupon for the minibar.
In my mind, this is what customer service should be. There’s so much effort put into standardizing across brands so people are comfortable and know what to expect, but it’s the unique experiences that really create a memorable trip. We would never go to a McDonald’s or a Subway for a gourmet meal and it’s just so with the hotel world. I’d rather have an experience tailored specifically to me than even the most luxurious industry standards. If a hotel’s staff is having fun, the guests will be, too. So next time you book your stay at the Hotel Monaco Portland, or anywhere else, try cracking a few jokes, and who knows? You might just be rewarded for it.
For a romantic taste of old Europe close to home, what could be better than Montréal? Take a jaunt to the historic island city and revel in the delicious food and vibrant scene. In the middle of the action, the Hotel Le St-James is one of the most prestigious addresses in Old Montréal, housed in the former Merchants' Bank building on Saint-Jacques Street, offering easy access to shops, restaurants, and the city's financial hub. This elegant hotel has a spa and a highly-rated eatery called XO Le Restaurant, featuring local organic ingredients. Book the "Amore Package," available until December 31, 2011, and you're guaranteed a luxurious and romantic getaway. Priced from $590 per night in a Deluxe Room ($665 in a Junior Suite), the package includes valet service, Irish Coffee for two at XO Le Restaurant, a 60-minute massage in Le Spa for two persons (or a two-hour massage for one person), Continental Breakfast for two, and a late check-out of 2 pm. This package must be booked at least 48 hours in advance in order to reserve the massage times according to Spa availability.
Related Article: Rock Legend Chooses Montreal’s L’Hotel Le St James
Hoping to catch a concert at Madison Square Garden this fall? There's an impressive roster of big names coming to New York. Try Duran Duran, Foo Fighters, Katy Perry, Enrique Iqlesias, Taylor Swift, Josh Groban, and more... After your show, get some shut-eye at the Affinia Manhattan, located just across the street. Fresh from a $25 million redesign by the internationally acclaimed Rockwell Group, the hotel has designed a special package that's sure to delight music fans. Available through December 31, 2011, the "Two for the Show" package includes a complimentary room upgrade, two cocktails at Niles New York City Bar & Restaurant, a $10 iTunes gift card to buy your favorite songs before the show, and a late check-out at 3 pm so you can sleep in after a late night on the town. Need tickets to the show? The hotel’s resourceful concierge can be reached at 646-733-2901.
The first snow storm of the year has hit Utah, and ski hounds may already be jonesing for their first taste of the mountains. Canyons Resort in Park City has a fab "Season Starter Special" so you can take advantage of all that fresh powder on the slopes when the season officially kicks off in 50 days. The snow-obsessed can get one more exhilarating night in the mountains-- on the house. Come early in the season-- any time between November 24 and December 13, 2011-- and get your fourth night free at Canyons' preferred properties like The Grand Summit Hotel- a AAA Four-Diamond resort that boasts an exceptional ski-in / ski-out location, great service and "livable luxury." Come between December 14th and 17th, and it’s the fifth night you get for free. You'll get a thrill out of the resort's 4,000 acres of unparalleled ski and snowboarding terrain.
Hello friends/acquaintances/internet (wo)men,
Today I want to take some time out of my busy schedule to address an important issue in the hotel world. Randall Munroe of XKCD has been kind enough to bring to our attention one of the problems plaguing hotels and travelers alike: The bogus hotel review. Who are these evil people who are out to ruin the reputation of perfectly good hotels and steer you wrong in your vacation plans? Are they fun-hating scrooges who kick puppies and steal candy from babies? Maybe. But that doesn’t have much to do with writing reviews. Maybe instead they’re hired guns engaging in intricate plots of corporate espionage, compromising their rivals with claims of bed bugs and sticky-fingered staff. Or maybe they’re just entitled people full of rage at some perceived slight: “Agh, my muffin wasn’t cut in half for me! Worst hotel ever!!!”
We may never know for sure. But what we do know is this: Telling the real reviews from the fake is just as important as any step in the booking process. And it can be really difficult to do so. Here’s a couple of tips I’ve picked up in my time working with online reviews.
1.Don’t base your decision off a single negative review. Look at the aggregate of a hotel’s reputation online and across more than one site. Some of the biggest review sites are so worried about trustworthiness, they're changing their slogans. Any mistake can be made once, but the mark of a problem is when more than one person on more than one site points out the same bad service.
2.Go to the experts. If industry staples are reviewing a hotel well, it’s unlikely that poor reviews are anything but an anomaly. And conversely if it’s getting bad reviews, you might want to think twice about booking. This isn’t to say you should ignore customer reviews, however. Professional reviews are great at getting drilling deep into the nitty-gritty of a hotel stay and evaluating across multiple hotels, but customers are more likely to spot the most recent changes in a hotel’s practices. If a hotel has taken a turn for the worse, customers will be the first to know.
3.Pay attention to the language. According to a study by Cornell researchers, if a reviewer itemizes every experience they had, mentions the name of the hotel, and uses a lot of exclamation points, there’s a chance that it’s been generated by the hotel itself. Plenty of people enjoy their stays and want to gush about them, but very few will take the time to give you an itemized list of everything you can see and do there.
4. Above all, trust your instincts. Ultimately, reading online reviews is about reading the people who wrote them, and even after only a couple of sentences you’ll have a good sense of who is trustworthy. If you think someone sounds like a fake or is completely irrational, don’t let them color your judgment.
Reading reviews is certainly anything but a science, but hopefully with these tips, you can be a little more confident in your next choice to book some of the world’s top hotels.
Comic via XKCD