LUXURY HOTEL INSIDER
August 14, 2006
By: Editorial AdvisoryBoard
The Carlyle Hotel, New York City
Located in the heart of Manhattan, The Carlyle offers sweeping views of Central Park and easy access to the encircling Upper East Side galleries and boutiques, as well as the nearby "Museum Mile." And between now and the end of September 2006 - guests checking in at The Carlyle Hotel with Five Star Alliance will receive a $50 food and beverage credit (excluding alcohol) in addition to the special welcome gift upon check-in and complimentary buffet breakfast every morning that Five Star Alliance guests currently receive.
Package rate start as low as $495 per night and as of today you can still find availability for the Labor Day holiday, but act fast.
August 8, 2006
By: Editorial AdvisoryBoard
Jonathan Critchard is the General Manager of the five-star deluxe Athenaeum Hotel and Apartments in London. He has held the position since 1993 and has over 21 years experience heading some of the most prestigious hotels and residences in the United Kingdom and worldwide. He has left his professional imprint on Blakes Hotel, The Hempel, The Dorchester and 3A Palace Green (the world's most luxurious apartment complex located in Kensington Palace Gardens in London); Amberley Castle in West Sussex and The Regent in Hong Kong.
Five Star Alliance: How did you come to be General Manager of the hotel?
Mr. Critchard: By good fortune
Five Star Alliance: Tell us what you feel is the most distinctive or unique feature of your hotel? What best describes the personality of the hotel?
Mr. Critchard: We are family owned and have a warm, friendly and intimate persona.
Five Star Alliance: Who are your customers and where do they come from?
Mr. Critchard: Our market is predominantly from the USA. We have a repeat guest factor of 45% which is split between corporate and leisure business.
Five Star Alliance: What is the best thing about the hotel's location? What is your favorite thing to do in the surrounding area?
Mr. Critchard: The best thing about our location is that it is incredibly central and situated right opposite Green Park. My favorite thing to do in the surrounding area is to enjoy the open spaces of London’s parks.
Five Star Alliance: Can you share the names of any famous guests who have stayed in the hotel, or perhaps regulars that return on a periodic basis?
Mr. Critchard: Unfortunately not, we are renowned for our discretion in the entertainment industry.
Five Star Alliance: Which do you consider to be the best rooms in the house? Not just the suites, but also any particular standard rooms that have great views or unusual advantages?
Mr. Critchard: All our apartments are individual and unique, offering both contemporary and traditional styles of decor. 30% of our hotel rooms have stunning views overlooking Green Park.
Five Star Alliance: Can you mention any interesting miscellaneous trivia regarding the hotel? Perhaps a bit of history? Any special events that have taken place on property?
Mr. Critchard: AA Milne, author of Winnie the Pooh used to live in our apartments. During the war Winston Churchill spent a lot of time in the Down Street underground station, opposite the side of the hotel, and rumor has it, that we kept him supplied with his favorite drink of Pol Roger.
Five Star Alliance: If you were considering staying at the hotel as a guest, what would you want to know about the hotel before checking in?
Mr. Critchard: What is their service ethic, how warm is the welcome, and I focus on the quest for both comfort and service.
Five Star Alliance: What is the hardest part about being General Manager?
Mr. Critchard: To juggle a myriad of priorities and key issues to help determine what is best for the business, people and guest.
Five Star Alliance: Other than your own, can you share your choices of two or three of what you consider to be the greatest hotels in the world? And why you think they are special?
Mr. Critchard: The Peninsula in Hong Kong which is the epitome of quality service. Gravetye Manor in Sussex which is a classic country house hotel in stunning surroundings, which offers a wonderful old world charm, hospitality and service.
Five Star Alliance: Anything else you would like our readers to know about your property?
Mr. Critchard: We have recently completed a major refurbishment of our ground floor public areas and dining facilities. This is part of an ongoing project desire to maintain our property to a high standard.
More info on the Athenaeum Hotel and Apartments.
August 4, 2006
By: Editorial AdvisoryBoard
by Courtney W. MayI'm a sucker for DailyCandy - well, most of the time, but with 4 or 5 daily newsletters from them in my inbox each day they are playing the percentages. But this time they really caught my attention, yet again. The July 22, 2006 DailyCandy Travel issue was entitled "Travel: Where Sleeping Dogs Lie" and led off with - "Vacation beckons, but you can’t stand the thought of leaving your best friend behind. Good thing hotels have gone to the dogs". You can find the article here at DailyCandy.com, but I have listed the highlights below: - The Woof for Wellness package at San Francisco's hip Hotel Palomar includes a deluxe room, a bucket of Spa Dog botanicals, a leopard-print doggie bed, and a donation to the SPCA. - The Madison Hotel, in Washington, D.C. (now managed by Loews Hotels), stocks the minibar with gourmet dog treats. - Sofitel Chicago Water Tower makes arrangements for a day at the doggie spa and an in-room fashion show of the latest canine couture. - Starwood Hotels (which includes W Hotels, Sheraton, Le Meridien, and Westin) love pets so much their dog beds mirror the hotels' designs. DailyCandy's favorite touches: Room service at the Westin features German Shepherd Pie, Shih-Tzu Sushi, and Scooby Stew; a licensed pet massage therapist does in-room rubdowns at the five W hotels in NYC. - But no one spoils dogs like Loews (see The Madison above). Coronado Bay Resort offers dog-centric surfing lessons followed by a surf 'n' turf dinner. Outward Hound at Loews Denver Hotel includes a two-hour guided hike with a personal trainer, fresh-baked treats, limo service, and digital pix. (Doggie daycare, group playtime, supervised swims, and Reiki also available.) And Loews Vanderbilt Hotel Nashville has a package for hounds to hit the studio for a professional recording session. Accompanied by a voice coach, they’ll howl along with a musician or bark to a karaoke beat. The price of fame: $1,599 a night. Check Out DailyCandy Here.